Some tried to stop customers rearranging chairs and trying to stop more chairs being brought in to seat those who had been lucky enough to get a table but had insufficient seating. Prices were ridiculously high and the choice of food limited. The seafood platter for two was quite small and when presented pre-packed in a box with another box of bread, it didn't present value for money.
We were generally disappointed with the choice of food in the Richmond Enclosure and the fast food outlets were too far away while again being priced too high for very low quality.
It's a lovely racecourse but overpriced and not organised to cope with bad weather. Racegoes Sheffield, UK 3 contributions. Our lasting memory of Glorious Goodwood. Just attended 3 days at the Qatar Festival Tuesday to Thursday. We last visited Goodward in and remembered how well planned and presented the Lennox Stand was, with white picket fences and a good balance of well located eating and drinking facilities. We were quite dismayed this time to see the changes made with eating and hot drinks facilities relegated to behind the Stand and the main focus in front of the Stand bars and betting kiosks.
We are fully aware that the British weather is totally unpredictable but Wednesday's downpour showed the inability of Goodwood to cater for this type of weather. Racegoers in the Lennox Stand were massively let down by Goodwood through insufficient facilities. Quite clearly staff were unable to cope with the volume of people trying to squash into the Lennox Stand and there was a lack of leadership. Many people who had arrived by coach left early to return to their coaches and this was as early as the second race.
Elderly and disabled people struggled to climb up into the Stand which was distressing. The big screen went off so the amount of racing that could be viewed was minimal and the information coming across the loud speaker was distorted.
Our experience in the Gordon Stand on ladies day still fell way short of our previous experiences of Goodwood. Overall we were disillusioned and disappointed with our experience. Thank you very much for your comprehensive feedback. Wednesday was indeed challenging weather-wise. We find this provides a much better and more efficient service for our customers. It is helpful to know that there was a problem with the sound from the loudspeaker.
I suspect that was due to the weather conditions, but I will feed that back to our Operations team. Once again, many thanks for providing us with your feedback. We continuously strive to improve our customer experience and your comments will be fed back to the team. I do hope you will join us again in the future and that this one experience has not put you off. Kind Regards, Goodwood.
Truly dreadful now, after 12 years of going we are going to call it a day. The standards are so low now and the money taken off the Visitor so high, it's a rip off! Catering, drinks and toilets awful.
The event is massively oversubscribed and it is clear the organisers cannot cope anymore. Give it a Big Miss until they sort themselves out. I am not sure which day and enclosure you attended, but Saturday is always our most popular day and so the facilities can become busy at this time.
However, we were not aware of any problematic queuing issues and staff worked hard to ensure everyone was served cheerfully, as quickly as possible. We do have a full cleaning team regularly checking the toilets during the event so I am sorry if they were not up to standard when you visited.
If you would like to give us more detailed feedback please do get in touch with us directly at Customer. Great day out - bar prices overpriced. Had a great day at Glorious Goodwood celebrating my birthday with friends Had tickets for the Gordon Enclosure- fab views, access to the parade ring. The bar prices were in my opinion overpriced. The bar service in the Sussex stand was very slow and chaotic- I was offered pint glasses with the prosecco!!!
They had run out of champagne flutes, I asked for wine glasses instead, which were provided but at what seemed an inconvenience to the girl serving- slightly spoilt the overall experience sadly. Hi Sara, I'm pleased to hear you had a great day at the racecourse during the Qatar Goodwood Festival, however, I'm sorry to hear that you felt the bar products are overpriced.
Addressing your comments on pricing, we have a fairly robust regime at the beginning of each year, where we benchmark our selling prices to like events and facilities across the UK, generally speaking we tend to pitch our pricing at the lower end of the resultant range we get from our market research, while trying to deliver the higher end in terms of the quality of a product. We have multiple panel tastings to ensure that our listed products will meet our guest expectations.
We acknowledge that taste is often subjective and what may delight most of our guests may not impress an individual tastes. It would be lovely to have multiple products in each category, but we need to balance the size of the range on offer with speed of service.
As you know the bar is pretty large as far as bars go, and for this reason the bar had 30 bar staff, a cellar team, and various levels of management and supervisors. The aim of this staffing plan is to ensure the bars work to the most efficient service plan possible.
We can only apologise for the non-chilled prosecco, I can only assume the team have pulled stock from the incoming rather than the overnight top up. I hope this experience will not have put you off returning to Goodwood Racecourse again in the future.
Very Wet Day, Staff and Goodwood could not cope! Yes the weather was awful but it was known to be bad the day we went, issue is Goodwood failed miserably to look after their guests, not enough staff in the inside areas which where obviously packed due to the rain, clearly Goodwood management had not thought this through and left young, inexperienced staff to try and cope, suggest Goodwood you go and speak with your staff and get their views!
Thank you for your feedback about your racing experience. Wednesday saw the worst weather we have ever experienced at the Racecourse — 50mm of rain in one day which was unprecedented and hugely challenging across all fronts. We appreciate this made things very busy in our indoor areas as racegoers were understandably keen to stay indoors for the day. Chichester Railway Station is a 15 minute taxi or bus ride from the racecourse. It departs at 15 and 45 minutes past the hour, from The last return journey from the racecourse will be 30 minutes following the last race.
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Home Features. King George Qatar Stakes 3. Like Stradivarius, the awesome Battaash is also aiming for a fifth straight Glorious Goodwood victory and he is the overwhelming favourite in this Group 2 sprint over five furlongs.
Winner of this event in the last four years, including as odds-on favourite the last three, Battaash must prove he is still at the top of his game at the age of seven after weakening to finish fourth in the King's Stand Stakes at Royal Ascot. Qatar Lillie Langtry Stakes 3. The final Group contest of the week is another exclusively for fillies and mares and is a stamina test run over 1m6f.
John Gosden has won three of the last five runnings of the Lillie Langtry but does not have any contenders this year, with Royal Ascot winner Wonderful Tonight and Lancashire Oaks scorer Alpinista heading the entries at this stage.
Unibet Stewards' Cup 3. The large field size — there is a maximum of 28 runners — can make it a minefield for punters with three of the last four winners priced or bigger.
Last year's event was held entirely behind closed doors with a planned pilot event, which would have seen the track hosting 5, spectators, called off at the last minute. This year, track officials are planning for capacity crowds and general admission tickets and hospitality packages are still available here. Have a look at the cards and check out our free bet offers to start with, then stay up to date with the Racing Post website, mobile app and newspaper for our expert betting advice and all the latest news in the run-up to the big week.
Running alongside and beyond Goodwood is the seven-day extravaganza of racing that is Galway's summer fixture, Ireland's largest horseracing festival. The action begins on Monday, July 26 and runs the length of the week until its concluding card on Sunday, August 1. The festival features a mix of Flat and jumps racing with a total of 53 races scheduled for the week. For a more relaxed dining experience, sample the delicious fare on offer in The Sports Bar and Wickham Lounge with a freshly brewed tea or coffee, whilst you enjoy beautiful views of the surrounding landscape.
The hotel's Spa is the ideal escape for a relaxing retreat. With breathtaking views you can take a leisurely swim in the pool, unwind in the relaxation room or indulge with a luxurious ELEMIS treatment. The Lennox Enclosure is the most relaxed at Goodwood. With large areas of flat grass, the enclosure is a popular spot for picnics and this combined with its large children's playground also make it an ideal place for families.
It is important to note however, that if you do wish to bring a picnic, glass bottles and alcohol are forbidden. There is also a host of traditional food and beverage outlets onsite. No dress code is required. Guests within the Gordon Enclosure will gain Parade Ring access, whilst also being able to enjoy outstanding viewing from the March Grandstand. Covered seating is available from within the Sussex Stand, where you will be able to admire the racing from near the winning post.
There are also many private boxes and bars with a variety of casual dining options and live music. The final balance is then not due until 31st May You can make regular payments towards your balance at any stage but we request that the final balance is paid by 31st May The Old Thorns Hotel offers a fantastic array of accommodation options, from superior and executive guestrooms to family rooms and apartments for large groups, there is something for everyone and no matter what you opt for you can be assured stylish decoration, top class furnishings and modern conveniences that will ensure the highest levels of comfort.
All rooms are fully equipped with flat screen TV, tea and coffee making facilities, hairdryer and an en-suite bathroom including complimentary luxury toiletries. Dining options at Old Thorns Manor are extensive and guests will be treated to top class gastronomic delights not matter the occasion.
Facilities including a steam room, sauna and indoor swimming pool will ensure you enjoy the benefits of gentle exercise and relaxation while those looking for a more robust workout can make use of the fully equipped gym.
In the pretty Sussex market town of Midhurst, in the heart of the South Downs National Park and just 8 miles from Goodwood, The Spread Eagle is a charming English historic inn, retaining its heritage, yet providing every contemporary comfort.
As well as accommodation and tickets this experience also includes return transfers from the hotel to the racecourse which take just 20 minutes.
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